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The Pursuit of Customer Service Excellence

Contrary to developed world, in Pakistan the customer input is hardly invited in planning of current and future services. As a matter of fact, service quality and customer satisfaction are not...

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Pakistan Catching Up Mobile Internet Usage

In Pakistan people are quickly catching up on their adoption of technology, especially mobile and social media use. Over the past decade, mobile phone usage grew at an astoundingly fast rate in...

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The Rise of Mobile Money in Pakistan

The people in Pakistan are quickly catching up on their adoption of technology, especially the mobile phones. During the first quarter of fiscal year 2015, the import of smartphones in Pakistan has...

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